• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 25% restocking fee charged against all returned parts.
• Parts under $8.00 are not returnable.
• Orders placed without a provided VIN are not returnable.
• Parts must be resellable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• If the part number label is damaged or missing, returns will not be accepted.
• We do reserve the right to refuse and return any parts we find have been installed, are used, or do not meet the above criteria.
• Return requests need to be within 30 days of receipt.
• Normally, it takes 5-10 business days to process returns
• To receive credit for the core charge, the part must be sent back to your supplier in the original box, must be an original Audi part, and no external damage to the housing/part. A refund will be applied after we have received and inspected the core.

Cancellation Policy

• An order or a portion of an order may be canceled up until the time it is shipped and no longer in our possession.
• If the canceled part was special ordered from the manufacturer a return fee of 25% may apply.